Last updated: 5th October 2026
Handpicked HQ ("we", "us") is operated by Lagrange Point Ltd 14359689, 80 St. Georges Road, Bolton, England, BL1 2DD, United Kingdom. Contact: adrian@handpickedhq.com.
These terms apply to every order you place with us. By submitting an order or requesting a sample, you agree to them. If you are ordering on behalf of a business, you confirm you have authority to bind that business.
We research and deliver lists of business contacts ("Lists") based on the brief you provide. Each List may include company information, named business contacts, work email addresses, phone numbers where available, and other data points described on our website. We use licensed third-party data providers and our own research and checks.
a) Prices are shown on our website in US dollars and are payable in full in advance.
b) Work begins once payment is received and your brief is confirmed by email.
c) We may decline any order at our discretion, in which case we will refund any payment in full.
We aim to deliver within 5 to 7 working days of confirming your brief. Delivery times are estimates, not guarantees. Lists are delivered as a spreadsheet and/or CSV file.
a) We verify work email addresses shortly before delivery and check that each named contact appears to hold the stated role at the date recorded in the List.
b) If an email address in the main List hard-bounces within 14 days of delivery, we will replace that record free of charge. To claim, send us the bounced addresses and bounce messages within that period.
c) We will also replace a record that is a duplicate within your List, matches a suppression list you supplied before delivery, or clearly fails the written brief.
d) Records supplied in any "catch-all" or bonus tab are not covered by this policy.
e) Replacement is your sole remedy for data quality issues.
Business data changes constantly. We do not guarantee:
Because each List is researched for your brief, payments are non-refundable once work has started, except where we fail to deliver the List or as set out in section 6. Free samples are provided as-is.
You are solely responsible for how you use any List. In particular you agree to:
a) Once you have paid, we grant you a non-transferable licence to use your List for your own internal business purposes, including your own sales and marketing outreach.
b) You must not resell, publish, share, rent or otherwise distribute any List, in whole or in part, to any third party, or use it to build a competing data product.
c) We will not resell your List to anyone else. Underlying business data may still appear in other lists we produce, as it comes from shared sources.
We will keep your brief, suppression lists and other information you share with us confidential and use them only to provide our service.
a) Nothing in these terms limits liability that cannot legally be limited, including for death or personal injury caused by negligence, or fraud.
b) Subject to that, our total liability to you for any claim relating to an order is limited to the amount you paid for that order.
c) We are not liable for any loss of profit, revenue, business, goodwill or data, or any indirect or consequential loss.
You agree to indemnify us against any claims, fines, penalties, losses and costs (including reasonable legal fees) arising from your use of any List or your breach of section 9 or section 10.
We may update these terms from time to time. The version in force when you place an order applies to that order.
These terms are governed by the laws of England and Wales, and the courts of England and Wales have exclusive jurisdiction.
Questions about these terms: adrian@handpickedhq.com.